Frequently Asked Questions

Very secure. Our site is fenced and accessible only through an electronic security gate. The site has day/night cameras and is monitored by CCTV. There is a boom gate for traffic control 24/7 and a cantilever gate which is only accessible with your unique gate code. All of our storage units are well-built and individually secured with steel doors and lockboxes for your padlock. Clients can use their own padlocks or purchase one in our office.

No, your storage space is completely private and secure. It’s locked with your own padlock, and only you have the key. No one else can access your belongings unless you give them permission.

Anytime! As long as your account is up to date, you’ve got 24/7 access to your space. Our system lets you get in whenever you need, day or night—just use your unique gate code.

Almost anything! You can store a wide variety of items and vehicles here at the Park. However, for safety and legal reasons, there are a few things we can’t allow. Some examples include:

• Food or perishable goods
• Living plants or creatures (including humans)
• Flammable liquids or combustible materials
• Weapons, explosives (including fireworks)
• Chemicals, radioactive materials, or toxic waste
• E-bikes, scooters, or anything with lithium batteries (unless properly managed)
• Asbestos, biological agents, or any other dangerous materials
• Odorous goods, compressed gases, or illegal items

 

If you’re unsure about whether an item is acceptable to store, please don’t hesitate to ask a friendly member of our team or refer to our Storage Tips document.

 

While we take every step to ensure the safety of your belongings with top-notch security, we recommend insuring your items for added peace of mind. Unfortunately, we are not liable for any loss or damage to your goods while they are in storage. Insurance for your items is your responsibility, so it’s a good idea to check with your household or vehicle insurer, as some policies may offer coverage for stored goods. In the unlikely event of a Force Majeure, we will make every effort to minimize any disruptions to your items at the park.

Yes, your belongings are safe! Our storage units and containers are sturdy, clean, dry, weatherproof, and pest-free, ensuring everything stays in excellent condition. Most of our units and containers also have additional roofing to help reduce heat fluctuations and keep things dry.

 

If you’re storing vehicles like a caravan, boat, car, or similar on an open site, we recommend covering them with a breathable, weatherproof cover to protect them from UV rays, dust, cobwebs, rain, and other outdoor elements. Please note that we have a limited number of undercover sites available, which also offer additional protection.

 

Please read through our Storage Tips document for more advice on how to protect your items!

 

Payments can be made via autopay, bank transfer, online, phone, or in person with credit card or cash (no change given). Please speak to our team to work out what works best for you.

You’re free to cancel your storage space at any time. We require fourteen (14) days’ written notice for the FULL refund of the Security Deposit (as long as there has been no damage done to the property nor any monies owing on your account). 

 

Absolutely! Our Park, located next to a beautiful national park, is home to many business owners who store with us. Whether you need extra space for stock, archives, or equipment, our storage units and containers are perfect for business use. Just keep in mind that we don’t allow any work to be done onsite. Feel free to reach out to our friendly team to discuss your specific needs.

We don’t allow major projects like external repairs, renovations, rebuilds, sanding, or any additions due to safety and environmental concerns. However, smaller tasks like basic repairs, maintenance, cleaning, or changing a tire are totally fine—as long as they don’t affect other vehicles or cause any damage to the Park or wildlife.

Yes, of course! We’d be happy to give you a tour of the Park before you commit. The sign-up process is super easy—you can fill out the form online at the office, or if you prefer, we can send you a link to your mobile/email so you can complete it from home!